Refund policy
Company Name
MEGAN BROCK RI INC
Customer Service Email
service@meganmold.com
Return Window
We accept eligible returns requested within 30 days from the date the customer receives the product.
If you would like to return an item, please contact us within 30 days of receiving your order.
Return requests submitted after 30 days are generally not accepted unless the product has a confirmed quality issue or another special circumstance applies.
Standard Returns
We accept eligible returns for reasons including:
- Change of mind
- Ordered the wrong item
- No longer need the product
- Product does not meet your expectations
To be eligible for a standard return, the product must:
- Be unused
- Not have been washed or cleaned
- Not show damage caused by use
- Remain in its original condition
- Not have significant damage to the product or packaging that would prevent resale
Because our products are food-contact molds, products that have been used, washed, cleaned, or show clear signs of use are generally not eligible for standard returns for hygiene and safety reasons.
Defective, Damaged, or Incorrect Items
Please contact us as soon as possible if you receive an item that:
- Has a confirmed product defect
- Was damaged during shipping
- Is different from the item you ordered
- Is the wrong item
- Has an obvious quality issue
For confirmed defective, damaged, or incorrectly shipped orders, we may provide a refund, replacement, exchange, or another appropriate resolution, depending on the circumstances.
If your package or product arrives damaged, please provide photos of the product, packaging, and shipping label when possible so that we can review the issue.
For confirmed issues caused by the product, shipping damage, or our fulfillment error, we will cover the return shipping cost.
How to Request a Return
Before returning an item, please contact us at:
Please include:
- Order number
- Customer name
- Product name
- Reason for the return
- Photos of the product, if applicable, especially for damaged, defective, or incorrect items
After reviewing your request, we will provide the applicable return instructions.
Please do not send a product back without contacting us first and receiving return instructions.
Return Method
All returns are handled by mail.
After your return request is approved, we will provide the applicable return information.
Please package the product securely to prevent additional damage during return shipping.
Return Shipping Costs
For standard returns due to:
- Change of mind
- No longer needing the product
- Ordering the wrong item
- Product not meeting personal expectations
- Other non-defective reasons
The customer is responsible for the return shipping cost.
For returns caused by:
- Confirmed product defects
- Damage during shipping
- Incorrect items sent by us
- Items that do not match the order
We will cover the return shipping cost.
We do not charge a restocking fee.
Refunds
Once we receive the returned product, we will inspect it to confirm that it meets the requirements of this return policy.
For eligible returns, we will process the refund within 5–10 business days after the return is approved.
Refunds will be issued to the original payment method used for the purchase.
The time required for the refund to appear in your account may vary depending on your bank, credit card issuer, or payment service provider.
Refund Amount
For eligible standard returns, we will refund the amount actually paid for the returned product.
Original shipping charges are generally non-refundable, unless the return is due to a confirmed product defect, shipping damage, incorrect item, or another issue caused by us.
If a returned product does not meet the return requirements, we may be unable to issue a refund.
If You Have Not Received Your Refund
If we have confirmed that your refund has been processed but you have not received it after the normal processing period, please first contact your bank or payment service provider.
If the issue continues, please contact us at:
We will assist you in checking the refund status.
Return Shipment Responsibility
For standard returns, the customer is responsible for safely shipping the product back to us.
We recommend using a shipping service that provides tracking information and keeping your return shipment receipt until the return has been completed.
If a returned package is lost or damaged during transit, we may need to review the tracking information and circumstances before determining the appropriate resolution.
Contact Us
MEGAN BROCK RI INC
1034 Evans City Rd
Renfrew, PA 16053
United States
Email: service@meganmold.com